• account invoices
• submitting payment
• recurring payments
• canceling an account
• terms and conditions

• dialup and isdn account limit

Data Transfer/Storage:

• storage limit for account
• data transfer limit for account
  

Windows 95/98

• Installing Dial-Up Networking
• Dial-Up Adapter Setup
• Adding TCP/IP and Client
• Dial-Up Networking Connection

Windows 2000 Setup

• Dial-Up Networking Connection

Windows ME Setup

• Dial-Up Networking Connection

Windows XP Setup

• Dial-Up Networking Connection

• Can't connect to the SlipStream Service..."
• Does not allow connections from your current IP address..."
• Username and/or password were not accepted by the SlipStream Service..."
• SlipStream Service could not be started due to an authentication timeout ..."
• "Slipstream cannot be started due to an internal error ..."
• "SlipStream was unable to load the sdicore.dll library ..."

E-MAIL SETUP

• Eudora Mail
• MS Outlook 5 and 6
• MS Outlook 2000
• MS Outlook 2002
• Secure Mail Settings

• Secure Mail Settings
• Secure Mac OS9 - Outlook Express

• Error 602 - Port Already Opened
  
• Error 629 - Connection Closed
  
• Error 630 - Hardware Failure
  
• Error 631 - User Disconnected
  
• Error 645 - Authentication Error
  
• Error 650 - Server Not Responding
  
• Error 666 - Modem Not Functioning

• Error 676 - Phone Line Busy
  
• Error 677 - Person Answered
  
• Error 678 - No Answer
  
• Error 680 - No Dial Tone
  
• Error 691 - Invalid PW/User
  
• Error 692 - Hardware Failed
  
• Error 731 - Protocol Error

Account Basics

File Manager:
File Transfer Protocol (FTP):

• ftp introduction
• ftp server name
• ws_ftp utility for pc's
• fetch utility for mac's
• files and directories
• disk quota exceed error

Subdomains:

• wildcard support
• subdomain support

System/Network:

• down servers
• network connection
• hardware & system info

Troubleshooting Your Network:

• what is traceroute?

Domain Name Issues

Domain Name Pointing:

• domain name pointing
• pointing to subdirectories

Domain Name Registration:

• checking for domain name
• who owns the domain name?
• domain registration fees
• when will my domain be up?

Domain Name Transfers:

• transferring existing domain
• what to expect
• what if there's no confirmation
• if registrar is not Network Solutions
• determining who is your registrar
• california isp's nameserver details

E-Mail
E-Mail:

• web based email

Security

Password Protected Directories:

• frontpage and password protection

Pretty Good Privacy (PGP):

• what is pgp?
• pgp resources

Site Construction
Custom Error Pages:

• custom 404 error pages

Microsoft Frontpage:

• publishing web site with frontpage
• versions of frontpage supported
• frontpage and secure forms not working

Adobe GoLive: Advanced Website Creation

• GoLive CS for Windows

Real Audio:

• using Real Audio/Video

Server Side Includes (SSI):

• what are server side includes (ssi)?
  
• how to use server side includes (ssi)
  

Advanced Features

CGI Scripts:

• cgi-bin applications
  
• where to put cgi-bin scripts